We want to ensure that the customer experience is distinguished by its simplicity, transparency, and swiftness, to further the customers empowerment and to offer them personalized advice
Becoming a customer is very simple
Customers can do everything from their App
Build a scalable model that combines the best of technology and human advice
Help customers to achieve life goals and peace of mind
Leverage our billions of customer interactions to proactively offer personalized content, products and experiences
Our quality and customer experience model places the customer at the center of decisions, with a very clear and ambitious goal: to offer a differential service, regardless of the channel of communication they choose and to allow to be leaders in customers satisfaction in all the geographical areas in which it operates
Peer Group: Spain: Santander, CaixaBank, Bankia, Sabadell // Mexico: Banamex, Santander, Banorte, HSBC // Turkey: AKbank, Isbank, YKB, Deniz, Finans // Peru: Interbank, BCP, Scotiabank // Paraguay: Continental, Itau, Regional // Uruguay: ITAU, Santander // Colombia: Davivienda, Bancolombia, Banco de Bogota.
We help our customers make informed decisions, we improve customers relationship with the Bank, we look out for their interest and make BBVA the most transparent and clearest bank in all the markets where it operates
Implement the TCR principles as they pertain to new digital solutions
Incorporate the TCR principles in the key content intended for customers
Spread TCR principles throughout the Group, by means of training provided in workshops
Through new ways of doing things and organizing (working in agile and applying new operating model) we prioritize development of solutions, which creates a greater alignment and coordination at the Group level and motivates the developments of global solutions
GloMo (Global Mobile), a mobile banking platform developed globally by BBVA that is already available in Mexico and Uruguay and is expected to be launched in Peru
