GRI&nbsp;Indicators

✓

G4-15

List externally developed economic, environmental and social charters, principles or other initiatives to which the organization subscribes or which it endorses.

✓

G4-16

List memberships of associations and national or international advocacy organizations in which the organization:

holds a position on the governance body;
participates in projects or committees;
provides substantive funding beyond routine membership dues;
views membership as strategic.

✓

Indicator	Page / Omission	Review
Identified material aspects and boundaries
G4-17 List all entities included in the organization's consolidated financial statements or equivalent documents. Report whether any entity included in the organization's consolidated financial statements or equivalent documents is not covered by the report.	The most relevant aspects CFS (Note 3)	✓
G4-18 Explain the process for defining the report content and the aspect boundaries. Explain how the organization has implemented the reporting principles for defining report content.	Materiality and dialog with stakeholders Criteria and standards	✓
G4-19 List all the material aspects identified in the process for defining report content.	Materiality and dialog with stakeholders	✓
G4-20 For each material aspect, report the aspect boundary within the organization.	Materiality and dialog with stakeholders Criteria and standards	✓
G4-21 For each material aspect, report the aspect boundary outside the organization.	Materiality and dialog with stakeholders Criteria and standards	✓
G4-22 Report the effect of any restatements of information provided in previous reports and the reasons for such restatements.	Criteria and standards	✓
G4-23 Report significant changes from previous reporting periods in the scope and aspect boundaries.	Criteria and standards	✓

Indicator	Page / Omission	Review
Stakeholder engagement
G4-24 Provide a list of stakeholder groups engaged by the organization.	Materiality and dialog with stakeholders	✓
G4-25 Report the basis for identification and selection of stakeholders with whom to engage.	Materiality and dialog with stakeholders	✓
G4-26 Report the organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.	Materiality and dialog with stakeholders	✓
G4-27 Report key topics and concerns that have been raised through stakeholder engagement and how the organization has responded to those key topics, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.	Materiality and dialog with stakeholders	✓

Indicator	Page / Omission	Review
Report profile
G4-28 Reporting period (such as fiscal or calendar year) for the information provided.	Criteria and standards	✓
G4-29 Date of most recent previous report (if any).	Criteria and standards	✓
G4-30 Reporting cycle (such as annual, biennial, etc.).	Criteria and standards	✓
G4-31 Provide the context point for questions regarding the report or its contents.	Criteria and standards	✓
GRI content index
G4-32 Report the "in accordance" option the organization has chosen. Report the GRI content index for the chosen option. Report the reference to the External Assurance Report, if the report has been externally assured.	Optional comprehensive conformity Criteria and standards	✓

Assurance
G4-33 Report the organization's policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided. Report the relationship between the organization and the assurance providers. Report whether the highest governance body or senior executives are involved in seeking assurance for the organization's sustainability report.	Criteria and standards	✓

Assurance

G4-33

Report the organization's policy and current practice with regard to seeking external assurance for the report.
If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.
Report the relationship between the organization and the assurance providers.
Report whether the highest governance body or senior executives are involved in seeking assurance for the organization's sustainability report.

Criteria and standards

✓

Indicator	Page / Omission	Review
Governance
G4-34 Report the governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.	Corporate governance system in BBVA ACGR (Section C)	✓
G4-35 Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees.	Corporate governance system in BBVA ACGR (Section C) Standards of conduct	✓
G4-36 Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body.	Corporate governance system in BBVA ACGR Standards of conduct	✓
G4-37 Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body.	Corporate governance system in BBVA Standards of conduct	✓
G4-38 Report the composition of the highest governance body and its committees.	Corporate governance system in BBVA ACGR (Section C)	✓

Indicator

Page / Omission

Review

Governance

G4-34

Report the governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.

ACGR (Section C)

✓

G4-35

Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees.

ACGR (Section C)

✓

G4-36

Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body.

ACGR

✓

G4-37

Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body.

✓

G4-38

Report the composition of the highest governance body and its committees.

ACGR (Section C)

✓

Highest governance body's role in setting purpose, values and strategy
G4-39 Report whether the chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization's management and the reasons for this arrangement).	ACGR (Section C)	✓
G4-40 Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting the highest governance body members.	ACGR (Section C)	✓
G4-41 Report processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders.	ACGR (Section C)	✓
G4-42 Report the highest governance body's and senior executive's roles in the development, approval, and updating of the organization's purpose, values or mission statements, strategies, policies, and goals related to economic, environmental and social impacts.	Corporate governance system in BBVA ACGR (Section C)	✓
Highest governance body's competencies and performance evaluation
G4-43 Report the measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics.	Corporate governance system in BBVA	✓
G4-44 Report the processes for evaluation of the highest governance body's performance with respect to the governance of economic, environmental and social topics. Report whether such evaluation is independent or not, and its frequency. Report whether such evaluation is a self-assessment. Report actions taken in response to evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organizational practice.	Corporate governance system in BBVA ACGR (Section C)	✓

Highest governance body's role in risk management
G4-45 Report the highest governance body's role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Include the highest governance body's role in the implementation of due diligence processes. Report whether stakeholder consultation is used to support the highest governance body's identification and management of economic, environmental and social impacts, risks, and opportunities.	ACGR (Section C and E)	✓
G4-46 Report the highest governance body's role in reviewing the effectiveness of the organization's risk management processes for economic, environmental and social topics.	ACGR (Section C and E)	✓
G4-47 Report the frequency of the highest governance body's review of economic, environmental and social impacts, risks and opportunities.	ACGR (Section C and E)	✓
Highest governance body's role in sustainability reporting
G4-48 Report the highest committee or position that formally reviews and approves the organization's sustainability report and ensures that all material aspects are covered.	Standards of conduct	✓
Highest governance body's role in evaluating economic, environmental and social performance
G4-49 Report the process for communicating critical concerns to the highest governance body.	Materiality and dialog with stakeholders ACGR (Section C)	✓
G4-50 Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve the m.	Materiality and dialog with stakeholders	✓

Remuneration and incentives
G4-51 Report the remuneration policies for the highest governance body and senior executives. Report how performance criteria in the remuneration policy relate to the highest governance body's and senior executives' economic, environmental and social objectives.	The Team Remuneration Committee Activity Report	✓
G4-52 Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management. Report any other relationships which the remuneration consultants have with the organization.	The Team Remuneration Committee Activity Report	✓ ⁽²⁾
G4-53 Report how stakeholder's views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable.	Materiality and dialog with stakeholders Corporate governance system in BBVA Remuneration Committee Activity Report	✓
G4-54 Report the ratio of the annual total compensation for the organization's highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country.	Confidential information	✗
G4-55 Report the ratio of percentage increase in annual total compensation for the organization's highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country.	Confidential information	✗

Indicator	Page / Omission	Review
Ethics and integrity
G4-56 Describe the organization's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.	Unique banking model Transformation journey Responsible Business Plan Compliance system Standards of conduct	✓
G4-57 Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines.	Compliance system Standards of conduct	✓
G4-58 Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines.	Compliance system Standards of conduct	✓

Specific standard GRI G4 disclosures

Economic category

Indicator	Page / Omission	Scope	Review
Economic performance
G4-EC1 Direct economic value generated and distributed. Material aspects identified: 17 and 19 Coverage of the material aspect: : Internal	Impact on people through the business	Global	✓
G4-EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Material aspects identified: 23 Coverage of the material aspect: : Internal	Social, enviromental and reputational risks Carbon Disclosure Project (CDP)	Global	✓ ⁽³⁾
G4-EC3 Coverage of the organization's defined benefit plan obligations. Material aspects identified: 19 Coverage of the material aspect: : Internal	CFS (Note 2.2.12)	Global	✓

Market presence
G4-EC4 Financial assistance received from government. Material aspects identified: : 16 Coverage of the material aspect: : Internal	Training and professional development CFS (Note 3)	Spain	✓ ⁽⁴⁾
G4-EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation. Material aspects identified: 8, 9 and 22 Coverage of the material aspect: Internal	Confidential information		✗
G4-EC6 Proportion of senior management hired from the local community at significant locations of operation. Material aspects identified: 9, 19 and 22 Coverage of the material aspect: Internal	Diversity and inclusion	Global	✓ ⁽⁵⁾
Indirect economic impacts
G4-EC7 Development and impact of infrastructure investments and services supported. Material aspects identified: 19 Coverage of the material aspect: : External	Impact on people through the business	Global	✓
G4-EC8 Significant indirect economic impacts, including the extent of impacts. Material aspects identified: : 19 Coverage of the material aspect: : External	Impact on people through the business Knowledge, science and culture Fiscal Transparency Suppliers	Global	✓
Procurement practices
G4-EC9 Proportion of spending on local suppliers at significant locations of operation. Material aspects identified: 19 Coverage of the material aspect: : External	Not available		✗

Environmental category

Indicator	Page / Omission	Scope	Review
Materials
G4-EN1 * Materials used by weight or volume (paper). Materials aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓
G4-EN2 Percentage of materials used that are recycled input materials (paper). Material aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓
Energy
G4-EN3 Energy consumption within the organization. Material aspects identified: 23 Coverage of the material aspect: : External	BBVA in figures Environment	Global	✓ ⁽⁶⁾
G4-EN4 Energy consumption outside of the organization. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗
G4-EN5 Energy intensity (per employee). Material aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓
G4-EN6 Reduction of energy consumption. Material aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓
G4-EN7 Reductions in energy requirements of products and services. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗

Water
G4-EN8 Total water withdrawal by source. Material aspects identified: 23 Coverage of the material aspect: External	Environment	Global	✓⁽⁷⁾
G4-EN9 Water sources significantly affected by withdrawal of water. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗
G4-EN10 Percentage and total volume of water recycled and reused. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗
Biodiversity
G4-EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Material aspects identified: 23 Coverage of the material aspect: External	The BBVA offices are in urban settings, which therefor have no impact on protected natural areas and/or biodiversity		✗
G4-EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Material aspects identified: 23 Coverage of the material aspect: External	The BBVA offices are in urban settings, which therefor have no impact on protected natural areas and/or biodiversity		✗
G4-EN13 Habitats protected or restored. Material aspects identified: 23 Coverage of the material aspect: External	The BBVA offices are in urban settings, which therefor have no impact on protected natural areas and/or biodiversity		✗
G4-EN14 Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Material aspects identified: 23 Coverage of the material aspect : External	The BBVA offices are in urban settings, which therefor have no impact on protected natural areas and/or biodiversity		✗

Emissions
G4-EN15 Direct greenhouse gas emissions (scope 1). Material aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓⁽⁶⁾
G4-EN16 Energy indirect greenhouse gas emissions (scope 2). Material aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓⁽⁶⁾
G4-EN17 Other indirect greenhouse gas emissions (scope 3). Material aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓ ⁽⁸⁾
G4-EN18 Greenhouse gas emissions intensity. Material aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓
G4-EN19 Reduction of greenhouse gas emissions. Material aspects identified: 23 Coverage of the material aspect: : External	Environment	Global	✓
G4-EN20 Emissions of ozone-depleting substances. Material aspects identified: 23 Coverage of the material aspect: : External	Given the activities of BBVA Group, this indicator is not considered material		✗
G4-EN21 NOx, SOx and other significant air emissions. Material aspects identified: 23 Coverage of the material aspect: : External	Given the activities of BBVA Group, this indicator is not considered material		✗

Effluents and Waste
G4-EN22 Total water discharge by quality and destination. Material aspects identified: 23 Coverage of the material aspect : External	Given the activities of BBVA Group, this indicator is not considered material		✗
G4-EN23 Total weight of water by type and disposal method. Material aspects identified: 23 Coverage of the material aspect: External	Environment	Global	✓⁽⁶⁾
G4-EN24 Total number and volume of significant spills. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗
G4-EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗
G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization’s discharges of water and runoff. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗
Products and services
G4-EN27 Extent of impact mitigation of environmental impacts of products and services. Material aspects identified: 11 and 23 Coverage of the material aspect: External	Standards of conduct Social, environmental and reputational risks Environment	Global	✓
G4-EN28 Percentage of products sold and their packaging materials that are reclaimed by category. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗

Compliance
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Material aspects identified: 14 and 18 Coverage of the material aspect: External	Standards of conduct	Global	✓
Transport
G4-EN30 Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce. Material aspects identified: 23 Coverage of the material aspect: External	Given the activities of BBVA Group, this indicator is not considered material		✗
Environmental investments and expenditures
G4-EN31 Total environmental protection expenditures and investments by type. Material aspects identified: 23 Coverage of the material aspect: External	The GEP includes a series of investments needed to achieve the targets set. They are not significant in economic terms with respect to BBVA Group's equity and earnings		✗
Supplier Environmental Assessment
G4-EN32 Percentage of new suppliers that were screened using environmental criteria. Material aspects identified: 15 and 23 Coverage of the material aspect: External	BBVA has not screened suppliers using environmental criteria given that the perceived impact on the Group is not significant		✗
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken. Material aspects identified: 23 Coverage of the material aspect: External	BBVA has not analyzed the impacts in this aspect because the level of risks for the Group is not significant given the nature of its suppliers		✗
Environment Grievance Mechanisms
G4-EN34 Number of grievances about environmental impacts filed, addressed and resolved through formal grievance mechanisms. Material aspects identified: 14 and 18 Coverage of the material aspect: External	BBVA has not been subject to any significant sanctions or grievances for breach of environmental regulations	Global	✓

Social category

Labor practices and decent work
Indicator	Page / Omission	Scope	Review
Employment
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region. Material aspects identified: 7, 9 and 22 Coverage of the material aspect: Internal	BBVA in figures 2015 Talent & Culture by the numbers Diversity and inclusion	Global	✓⁽⁹⁾
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation. Material aspects identified: 7, 8, 9 and 22 Coverage of the material aspect: Internal	Not available. The proportion of temporary employees in BBVA is not significant (5.6%)		✗
G4-LA3 Return to work and retention rates after parental leave, by gender. Material aspects identified: 7, 8, 9 and 22 Coverage of the material aspect: Internal	Not available		✗
Labor/Management relations
G4-LA4 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements. Material aspects identified: 7 and 8 Coverage of the material aspect: Mixed	There is no established minimum notice period. In any event, the organizational changes in BBVA Group are analyzed on a case-by-case basis, so the negative impact on employees can be avoided or mitigated, and always within the legal provisions of each country.	Global	✓

Occupational health and safety
G4-LA5 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs. Material aspects identified: 7 and 8 Coverage of the material aspect: Mixed	Not available		✗
G4-LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender. Material aspects identified: 7 and 8 Coverage of the material aspect: Mixed	Diversity and inclusion	Spain	✓
G4-LA7 Workers with high incidence or high risk of diseases related to their occupation. Material aspects identified: 7 and 8 Coverage of the material aspect: Mixed	Given the nature of BBVA's activity, no high risk of serious diseases related to the workers' occupation has been identified	Global	✓
G4-LA8 Health and safety topics covered in formal agreements with trade unions. Material aspects identified: 7 and 8 Coverage of the material aspect: Mixed	Confidential information		✗
Training and education
G4-LA9 Average hours of training per year per employee by gender, and by employee category. Material aspects identified: 7, 8 and 9 Coverage of the material aspect: Internal	Training and professional development	Global	✓⁽¹⁰⁾
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Material aspects identified: 7 and 9 Coverage of the material aspect: Internal	Training and professional development	Global	✓⁽¹⁹⁾

Diversity and equal opportunity
G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category. Material aspects identified:7 and 9 Coverage of the material aspect: Internal	Not available		✗
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Material aspects identified: 16 and 22 Coverage of the material aspect: Mixed	BBVA in figures 2015 Talent & Culture by the numbers Diversity and inclusion ACGR	Global	✓ ⁽¹¹⁾
Equal remuneration for women and men
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. Material aspects identified: 7, 8 and 22 Coverage of the material aspect: Mixed	Not available		✗
Supplier assessment for labor practices
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria. Material aspects identified: 15 Coverage of the material aspect: Internal	BBVA has not screened suppliers using labor practices criteria, given that the perceived impact on the Group is not significant		✗
G4-LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken. Material aspects identified: 15 Coverage of the material aspect: External	BBVA has not analyzed the impacts in this aspect because the level of risks for the Group is not significant given the nature of its suppliers		✗
Labor Practices grievance mechanisms
G4-LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms. Material aspects identified: 7 and 8 Coverage of the material aspect: Mixed	Standards of conduct	Spain	✓⁽¹⁴⁾

Human rights
Investment
G4-HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening. Material aspects identified: 11 and 18 Coverage of the material aspect: Mixed	Standards of conduct Social, enviromental and reputational risks	Global	✓⁽¹²⁾
G4-HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Material aspects identified: 14 and 18 Coverage of the material aspect: Mixed	Standards of conduct	Global	✓ ⁽¹³⁾
Non-discrimination
G4-HR3 Total number of incidents of discrimination and corrective actions taken. Material aspects identified: 14 and 18 Coverage of the material aspect: Mixed	Standards of conduct	Global	✓ ⁽¹⁴⁾
Freedom of association and collective bargaining
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights. Material aspects identified: 15 and 18 Coverage of the material aspect: Mixed	Not available		✗
Child labor
G4-HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. Material aspects identified: 15 and 18 Coverage of the material aspect: Mixed	BBVA has not identified any operations or suppliers as having significant risk for incidents of child labor	Global	✓

Forced or compulsory labor
G4-HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor. Material aspects identified: 15 and 18 Coverage of the material aspect: Mixed	BBVA has not identified any operations or suppliers as having significant risk for incidents of forced or compulsory lober	Global	✓
Security practices
G4-HR7 Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations. Material aspects identified: 18 Coverage of the material aspect: Mixed	Not available		✗
Indigenous rights
G4-HR8 Total number of incidents of violations involving rights of indigenous peoples and actions taken. Material aspects identified: 14 and 18 Coverage of the material aspect: External	BBVA has not identified any significant incidents with relation to this aspect	Global	✓
Assessment
G4-HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments. Material aspects identified: 18 Coverage of the material aspect: Mixed	BBVA has not identified any significant impacts with respect to human rights in its workplaces	Global	✓
Supplier human rights assessment
G4-HR10 Percentage of new suppliers that were screened using human rights criteria. Material aspects identified: 15 and 18 Coverage of the material aspect: Mixed	BBVA has not screened suppliers using human rights criteria given that the percieved impact on the Group is not significant		✗
G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken. Material aspects identified: 15 and 18 Coverage of the material aspect: Mixed	BBVA has not analyzed the impacts in this aspect because the level of risks for the Group is not significant given the nature of its suppliers		✗

Human rights grievance mechanisms
G4-HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms. Material aspects identified: 14 and 18 Coverage of the material aspect: Mixed	BBVA has not been subject to any significant sanctions for breaches related to human rights	Global	✓

Human rights grievance mechanisms

G4-HR12

Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms.

Material aspects identified: 14 and 18

Coverage of the material aspect: Mixed

BBVA has not been subject to any significant sanctions for breaches related to human rights

Global

✓

Society
Local communities
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs. Material aspects identified: 19 and 21 Coverage of the material aspect: External	Social programs and education Knowledge, science and culture	Global	✓
G4-SO2 Operations with significant actual and potential negative impacts on local communities. Material aspects identified: 18 and 19 Coverage of the material aspect: External	BBVA has not identified any significant negative impact on local communities caused by the operations of its workplaces	Global	✓
FS13 Access points in low-populated or economically disadvantaged areas by type. Material aspects identified: 3, 6, 19 and 20 Coverage of the material aspect: External	Financial inclusion Knowledge, science and culture	Global	✓
FS14 Initiatives to improve access to financial services for disadvantaged people. Material aspects identified: 3, 4, 6, 19 and 20 Coverage of the material aspect: External	Financial inclusion Knowledge, science and culture	Global	✓
Anti-corruption
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified. Material aspects identified: 14 and 16 Coverage of the material aspect: Mixed	Internal control model	Global	✓
G4-SO4 Communication and training on anti-corruption policies and procedures. Material aspects identified: 14 and 16 Coverage of the material aspect: Mixed	Compliance system	Global	✓

Public Policy
G4-SO5 Confirmed incidents of corruption and actions taken. Material aspects identified: 14 Coverage of the material aspect: Mixed	Confidential information		✗
G4-SO6 Total value of political contributions by country and recipient/beneficiary. Material aspects identified: 16 Coverage of the material aspect: Mixed	BBVA's policy in countries does not allow contributions of this type	Global	✓⁽¹⁵⁾
Anti-competitive behavior
G4-SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Material aspects identified: 14 and 16 Coverage of the material aspect: Mixed	There is no relevant legal action with a final ruling against BBVA related to these matters	Global	✓
Compliance
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Material aspects identified: 14 and 16 Coverage of the material aspect: Mixed	Standards of conduct CFS	Global	✓
Supplier assessment for impacts on society
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society. Material aspects identified: 15 Coverage of the material aspect: Mixed	BBVA has not screened suppliers in this aspect, given that the percieved impact on the Group is not significant		✗
G4-SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken. Material aspects identified: 15 Coverage of the material aspect: Mixed	BBVA has not analyzed the impacts in this aspect because the level of risks for the Group is not significant given the nature of its suppliers		✗
Grievance mechanisms for impacts on society
G4-SO11 Number of grievances impacts on society filed, addressed, and resolved through formal grievance mechanisms. Material aspects identified: 14 Coverage of the material aspect: Mixed	Not available		✗

Product responsibility
Customer health and safety
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement. Material aspects identified: 3 and 5 Coverage of the material aspect: Mixed	Customer protection	Global	✓ ⁽¹⁶⁾
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes. Material aspects identified: 5 Coverage of the material aspect: Mixed	Not available		✗
Product and service labeling
G4-PR3 Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements. Material aspects identified: 2 Coverage of the material aspect: Mixed	TCR Communication	Global	✓
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Material aspects identified: 2 Coverage of the material aspect: Mixed	Not available		✗
G4-PR5 Results of surveys measuring customer satisfaction. Material aspects identified: 3 Coverage of the material aspect: Mixed	The best customer experience	Global	✓
FS15 Policies for the fair design and sale of financial products and services. Material aspects identified: 1 and 2 Coverage of the material aspect: Mixed	Responsible Business Plan TCR Communication	Global	✓

Marketing communications
FS16 Initiatives to enhance financial literacy by type of beneficiary. Material aspects identified: 2 and 25 Coverage of the material aspect: Mixed	Financial literacy	Global	✓
G4-PR6 Sale of banned or disputed products. Material aspects identified: 2 and 14 Coverage of the material aspect: Mixed	TCR Communication	Global	✓ ⁽¹⁷⁾
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes. Material aspects identified: 2, 3 and 14 Coverage of the material aspect: Mixed	Not available		✗
Customer privacy
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Material aspects identified: 5 Coverage of the material aspect: Mixed	Customer protection	Global	✓ ⁽¹⁸⁾
Compliance
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Material aspects identified: 3 and 14 Coverage of the material aspect: Mixed	Standards of conduct	Global	✓
Product portfolio
FS1 Policies with specific environmental and social components applied to business lines. Material aspects identified: 1, 2, 3, 11 and 23 Coverage of the material aspect: Mixed	Social, environmental and reputational risks Environment	Global	✓
FS2 Procedures for assessing and screening environmental and social risks in business lines. Material aspects identified: 1, 2, 3, 11 and 23 Coverage of the material aspect: Mixed	Social, environmental and reputational risks	Global	✓

Audit
FS3 Processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements or transactions. Material aspects identified: 1, 2, 3, 11 and 23 Coverage of the material aspect: Mixed	Social, environmental and reputational risks	Global	✓
FS4 Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines. Material aspects identified: 1, 2, 3, 11 and 23 Coverage of the material aspect: Mixed	Social, environmental and reputational risks	Global	✓
FS5 Interactions with clients/investors/business partners regarding environmental and social risks and opportunities. Material aspects identified: 1, 2, 3, 11 and 23 Coverage of the material aspect: Mixed	Materiality and dialogue with stakeholders	Global	✓
FS6 Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector. Material aspects identified: 4 and 6 Coverage of the material aspect: Mixed	Support for SMEs	Global	✓
FS7 Monetary value of products and service designed to deliver a specific social benefit for each business line broken down by purpose. Material aspects identified: 1 and 11 Coverage of the material aspect: Mixed	Responsible investment	Global	✓
FS8 Monetary value of products and service designed to deliver a specific environmental benefit for each business line broken down by purpose. Material aspects identified: 11 and 23 Coverage of the material aspect: Mixed	Social, environmental and reputational risks	Global	✓
FS9 Coverage and frequency of audits to assess the implementation of environmental and social policies and risk assessment procedures. Material aspects identified: 16, 17 and 18 Coverage of the material aspect: Internal	Internal control model Social, environmental and reputational risks	Global	✓ ⁽¹⁶⁾

Active ownership
FS10 Percentage and number of companies held in the institution’s portfolio with which the reporting organization has interacted on environmental or social issues. Material aspects identified: 11 Coverage of the material aspect: External	Responsible investment	Global	✓ ⁽¹⁶⁾
FS11 Percentage of assets subject to positive and negative environmental or social screening. Material aspects identified: 11 Coverage of the material aspect: External	Social, environmental and reputational risks Responsible investment	Global	✓ ⁽¹⁶⁾
FS12 Voting polic(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting. Material aspects identified: 11 Coverage of the material aspect: External	Responsible investment	Global	✓

Active ownership

FS10

Percentage and number of companies held in the institution’s portfolio with which the reporting organization has interacted on environmental or social issues.

Material aspects identified: 11

Coverage of the material aspect: External

Responsible investment

Global

✓ ⁽¹⁶⁾

FS11

Percentage of assets subject to positive and negative environmental or social screening.

Material aspects identified: 11

Coverage of the material aspect: External