Highlights of the four core elements of CR policy
|
2011 | 2010 | 2009 |
---|---|---|---|
Financial literacy |
|
|
|
Number of beneficiaries of the Global Financial Literacy Plan (1) | 814,483 | 416,325 | 30,734 |
Financial inclusion |
|
|
|
Number of direct and indirect beneficiaries of the BBVA Microfinance Foundation (millions) | 3.7 | 2.5 | 2.0 |
Number of customers of the BBVA Microfinance Foundation | 948,508 | 620,584 | 499,961 |
Total amount of microcredits granted by the BBVA Microfinance Foundation (million euros) | 737 | 432 | 323 |
Average microcredit from the BBVA Microfinance Foundation (euros) | 1,052 | 696 | 717 |
Responsible banking |
|
|
|
Customer satisfaction index (2) | 5.31 | 5.27 | 5.22 |
Employee satisfaction index (%) (3) | n.a. | 90 | n.a. |
Supplier satisfaction index (%) (3) | n.a. | 79 | n.a. |
Hours of training per employee | 48 | 43 | 38 |
Women in senior management (Management Committee and corporate managers/senior managers) (%) | 9/19 | 10/18 | 9/18 |
Ratio of men to women (%) | 48/52 | 48/52 | 48/52 |
Number of volunteers | 4,328 | 5,268 | 5,193 |
CO2 emissions per employee (t) (4)(5) | 4.21 | 4.05 | 3.92 |
Paper consumption per employee (t) | 0.13 | 0.13 | 0.13 |
Water consumption per employee (m3)(4)(6) | 43.86 | 48.88 | 50.30 |
Electricity per employee (MWh) (4) | 9.07 | 8.72 | 9.28 |
Number of employees in ISO 14001 certified buildings | 20,267 | 16,593 | 10,455 |
Community involvement |
|
|
|
Resources allocated to community involvement (million euros) | 74.244 | 76.03 | 79.06 |
Resources allocated to community involvement over net attributable profit (%) | 2.47 | 1.65 | 1.88 |
Number of children receiving scholarships under the Niños Adelante project | 61,436 | 60,099 | 56,178 |
Progress 2011 and goals for 2012
Subject | Main CR objectives in 2011 | Progress made | Compliance objectives 2011 verified by Deloitte | Objectives for 2011 | |
---|---|---|---|---|---|
CR principles and policies | Report regularly (at least once a year) to the Board of Directors | Two reports (one from the Director of CRR, in May, and another from the Chief Operating Officer, in December) | 100% | Report regularly (at least once a year) to the Board of Directors | |
|
|
|
Approve the 2012-2015 CRR strategic plan | ||
Stakeholders | Include CSR-ESG (environmental, social and governance) issues in Investors Day 2011 Extend the customer and shareholders loyalty to social projects |
Investors Day did not take place CSR-ESG issues were incorporated into the quarterly institutional presentation of the Chief Operating Officer | 0% | Create the ESG Investment Committee and hold 2 sessions | |
Financial literacy | Consolidate the figures for the “Valores de Futuro” (Future Values) program for 2010-2011 in Spain (578,000 students and 3,060 schools) and in Portugal (100,000 students and 600 schools) | In the 2010-2011 edition of “Valores de Futuro”, a total of 583,442 students at more than 3,000 schools have participated | 100% | 4,300 schools and more than 755,000 beneficiaries with the “Valores de Futuro” program in 2011-2012. (Spain: 3,500 schools and 650,000 beneficiaries and Portugal: 800 schools and 105,000 beneficiaries) | |
Reach 5,100 beneficiaries in South America and 400,000 in Mexico with the “Adelante con tu Futuro” (Forward with your Future) program and assess the impact with participants in Mexico | 291 beneficiaries in Chile and 120 in Uruguay Venezuela started its online financial literacy workshops BBVA Bancomer gave personal finance workshops that benefitted 400,000 people |
50% | 405,000 beneficiaries with the “Adelante con tu Futuro” program (Mexico 400,000 and South America 5,000) | ||
Financial inclusion | Extend the operating presence of the Microfinance Foundation from the current 6 countries (Argentina, Chile, Colombia, Panama, Peru and Puerto Rico) to 9 | New entity in Chile (Fondo Esperanza) Public-private partnership with the Authority of Micro, Small and Medium Enterprises of Panama (AMPYME) |
0% | Close two new operations. Operating presence in another country | |
Extend the BBVA Microfinance Foundation’s current customer base of 620,584 by 20% | Nearly 1 million customers in Latin America, with a social impact of more than 3.7 million people | 100% |
|
||
|
2 million more customers in Mexico and 1 million more in South America |
n.a. | Continue expanding the customer base by strengthening the banking penetration process | ||
Responsible banking | Customer focus | Approve a corporate manual for Group-wide transparent, clear and responsible (TCR) communication and design local implementation plans | The corporate manual was approved | 25% | Design a TCR communication implementation plan in Spain |
|
|
Joint global seminars with Global Retail and Business Banking and Communication and Brand with the development of communication plans by segment, including CR topics | n.a. | Carry out “people centricity” training workshops for segment managers | |
Responsible finance | Set up a social, environmental and reputational risk committee, expanding the scope of the current Equator Principles committee | Creation of the Social, Environmental and Reputational Risk (SER) Committee | 100% | Hold two sessions of the SER Committee | |
Human resources | Boost initiatives that promote equal opportunity, the life/work balance and gender diversity, and extend the Genera social networking diversity tool throughout the Group | Principal needs observed in the BBVA Group in terms of gender diversity, equal opportunity and work/life balance. Fields of action have been identified. Defined corporate initiatives to launch and develop | 75% | Implement and promote the corporate initiatives approved in each of the areas/countries Evaluate progress of gender diversity after their implementation |
|
Responsible investment | Analyze the possibility of extending the exercise of voting rights to other geographical areas (currently only in Spain) | Efforts have been made in preparing the necessary mechanisms to extend the exercise of voting rights to European companies for 2012 | 25% | Extend the exercising of voting rights to European companies | |
Responsible procurement | Approve and implement the sustainable procurement policy in the Group | Hiring of consulting services, diagnostics drafting and action plan | 0% | Approve and implement the responsible procurement of the Group | |
Environment | Increase the number of people working in ISO 14001 buildings by 20% | 20,267 people in ISO 14001 buildings, marking an increase of 22% | 100% | The 2012 objective was achieved in 2011 | |
Community involvement | Consolidate the 60,000 children who benefit from the “Niños Adelante” (Forward, Children) program | More than 60,000 primary and secondary school children were able to continue their studies and, thus, their families could also benefit (350,000 people) | 100% | Reach 65,000 children who benefit from the “Niños Adelante” integration scholarships program | |
Launch a global BBVA program to support social entrepreneurs | I Edition of the Momentum Project successfully launched in Spain. 10 entrepreneurs supported, 7 sponsored Approval of the creation of an investment vehicle with €3 million Youth Entrepreneurial Program in Latin America |
100% | II Edition of the Momentum Project in Spain I Edition of the Momentum Project in Mexico and Peru Youth contests and workshops |
The “Non-financial Information” section in this Annual Report 2011 adheres to the structure of Corporate Responsibility policy (RC) strategic areas and is completed on BBVA’s CR website, bancaparatodos