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58. Other information

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58.1. Environmental impact

Given the activities in which the BBVA Group companies engage, the Group has no environmental liabilities, expenses, assets, provisions or contingencies that could have a significant effect on its consolidated equity, financial situation and profits. Consequently, as of December 31, 2011, there is no item in the Group’s consolidated financial statements that requires disclosure in an environmental information report pursuant to the Ministry of Economy Order of October 8, 2001, and no specific disclosure of information on environmental matters is included in these statements.

58.2. Breakdown of agents of credit institutions

The list of BBVA agents as required by Article 22 of Royal Decree 1245/1995 of 14 July 1995, of the Ministry of Economy and Finance, is included in the Bank’s individual financial statements for 2011.

58.3. Report on the activity of the Customer Care Service and the Customer Ombudsman

The report on the activity of the Customer Care Service and the Customer Ombudsman required pursuant to Article 17 of Ministry of Economy Order ECO/734/2004 of 11 March 2004 is included in the Management Report accompanying these accompanying consolidated annual financial statements.

58.4 CNMV information requirements

  • Dividends paid in the year

The table below presents the dividends per share paid in cash in 2011, 2010 and 2009 (cash basis accounting, regardless of the year in which they were accrued), but without including other shareholder remuneration, like the “Dividend Option”. See Note 4 for a complete analysis of all remuneration awarded to shareholders during 2011.

Dividends Paid (*)
("Dividend Option" not included)
2011 2010
% Over Nominal Euros per Share Amount (Millions of Euros) % Over Nominal Euros per Share Amount (Millions of Euros)
Ordinary shares 39% 0,19 859 67% 0,33 1 237
Rest of shares - - - - - -
Total dividends paid in cash (*) 39% 0,19 859 67% 0,33 1 237
Dividends with charge to income 39% 0,19 859 67% 0,33 1 237
Dividends with charge to reserve or share premium - - - - - -
Dividends in kind - - - - - -
(*) Only included dividens paid in cash each year (cash-flows criteria), regardless of the year there were accrued.
  • Earnings and ordinary income by business segment

The detail of the consolidated net income for the years 2011, 2010 and 2009 for each business segment is as follows:

Net Income attributed by Bussiness Areas Millions of Euros
2011 2010 2009
Spain 1,363 2,255 2,801
Eurasia 1,027 588 473
Mexico 1,741 1,707 1,357
South America 1,007 889 780
The United States (722) 239 (950)
Subtotal Bussines areas 4,416 5,678 4,461
Corporate Activities (1,413) (1,072) (251)
Net Income attributed to parent company 3,003 4,606 4,210
Non-assigned income - - -
Elimination of interim income (between segments) - - -
Other gains (losses) (*) 481 389 385
Income tax and/or income from discontinued operations 285 1,427 1,141
Income before tax 3,769 6,422 5,736
(*) Net income attributed to non-controlling interests

For the years 2011, 2010 and 2009 the detail of the BBVA Group’s ordinary income for each operating segment, which is made up of the “Interest and similar income”, “Dividend income”, “Fee and commission income”, “Net gains (losses) on financial assets and liabilities” and “Other operating income”, is as follows:

Ordinary Income by Bussiness Areas Millions of Euros
2011 2010 2009
Spain 6,357 7,055 7,875
Eurasia 1,952 1,080 953
Mexico 5,550 5,496 4,870
South America 4,457 3,797 3,637
The United States 2,277 2,551 2,412
Corporate Activities (27) 932 919
Adjustments and eliminations of ordinary income between segments - - -
Total Ordinaty Income BBVA Group 20,566 20,911 20,666
  • Issuances by market type

Changes in debt certificates (including bonds) and subordinated liabilities (see Note 23.3) in 2011, 2010 and 2009 by the type of market in which they were issued are as follows:

Debt Certificates and Subordinated Liabilities 2011 Millions of Euros
Balance at the Beginning Issuances Repurchase or Redemption Exchange Differences and Other Balance at the End
Debt certificates issued in the European Union 93,166 104,734 (97,115) (14,861) 85,924
With information brochure 93,110 104,721 (97,115) (14,861) 85,855
Without information brochure 56 13 - - 69
Other debt certificates issued outside the European Union 9,433 2,375 (527) 144 11,425
Total 102,599 107,109 (97,642) (14,717) 97,349
Debt Certificates and Subordinated Liabilities 2010 Millions of Euros
Balance at the Beginning Issuances Repurchase or Redemption Exchange Differences and Other Balance at the End
Debt certificates issued in the European Union 107,068 129,697 (149,965) 3,768 90,568
With information brochure 107,034 129,697 (149,962) 3,768 90,537
Without information brochure 34 - (3) - 31
Other debt certificates issued outside the European Union 10,748 2,622 (2,097) 758 12,031
Total 117,816 132,319 (152,062) 4,526 102,599
Debt Certificates and Subordinated Liabilities 2009 Millions of Euros
Balance at the Beginning Issuances Repurchase or Redemption Exchange Differences and Other Balance at the End
Debt certificates issued in the European Union 111,159 129,107 (126,713) (6,484) 107,069
With information brochure 111,126 129,107 (126,713) (6,485) 107,035
Without information brochure 33 - - 1 34
Other debt certificates issued outside the European Union 9,986 4,894 (4,343) 211 10,748
Total 121,145 134,001 (131,056) (6,273) 117,817
  • Interest and income by geographical area

The breakdown of the balance of “Interest and Similar Income” in the accompanying consolidated income statements by geographical area is as follows:

Interest and Similar Income.
Breakdown by Geographical Area
Millions of Euros
2011 2010 2009
Domestic market 9,584 8,906 11,224
Foreign 14,604 12,228 12,551
European Union 843 744 1,089
Rest of OECD 8,377 7,417 7,153
Rest of countries 5,384 4,067 4,309
Total 24,188 21,134 23,775
  • Average number of employees by gender

The breakdown of the average number of employees in the BBVA Group in 2011, 2010 and 2009, by gender, is as follows:

Average Number of Employees 2011 2010 2009
Male Female Male Female Male Female
Average Number of Employees BBVA Group 52,664 57,030 50,804 53,951 50,755 53,661
Of which:





BBVA, S.A. 15,687 11,531 15,616 11,218 15,947 11,213
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