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“They had already met in a BBVA branch”

Juan became a regular customer at Julia’s bakery on the day he arrived in Barcelona from his home town of Santiago, Chile. But they had already met in a BBVA branch. He was opening his first bank account in Spain, she was asking for a loan to refurbish her premises. Julia helped him to a “soft landing” in the city and he returned the favor by helping with her refurbishment work. He has not paid for his croissants for some time now.

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